Account Manager

The Cain Team at Keller Williams Published: December 6, 2017
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Description

The Cain Team is seeking an Account Manager to serve both our home buying and home selling clients on the backend. There is a clear path to growth and the opportunities that could come from this role are limitless.

The perfect candidate for this role may be a licensed agent that has realized they prefer the back end or support side of real estate more so than the selling, cold calling, door knocking, etc. Or perhaps the perfect candidate has worked on the support side for another real estate team or company, and is looking for more growth opportunity. This could include those currently or recently working as a Transaction Coordinator/Manager, a Closing Coordinator/Manager, an Executive Assistant, Account Manager or a Listing Manager/Coordinator.

This position requires a well-organized, service-minded individual with good interpersonal skills and attention to detail. This person will provide fiduciary service to all sellers from before a home comes on the market up until it closes escrow. This position also requires strong time-management skills, as well as staying task focused in order to complete multiple projects. Someone with project management experience that was heavy on customer service would excel in this role.

This is a very tech savvy position, so strong technology aptitude is a must.

*We do require all candidates to have at least six months of residential real estate experience on either the support or sales side.

A few of our group's most commonly used affirmations and mottos are below:

Get comfortable being uncomfortable
Only way to grow is to change
Keep your emotions between the lines

BE DO HAVE

Compensation: The Account Manager role is a salaried position with bonuses, passive income opportunities and company profit sharing potential. Salary amount depends on candidate's experience

Primary Objectives
Build, implement, and manage all systems for sellers, buyers, database management, information management, and back-office support
Manage contracts through closing
Manage listings through contract
Be well versed in handling customer inquiries or complaints
Keep the agents informed regarding any problems or issues that need to be handled
Ensuring a jaw-dropping customer service experience for our home sellers and buyers
Regular Work Activities
System development, implementation, and management
Information management
Oversight of contracts and listings
Customer/vendor relations
Regular, effective communication with sellers and buyers
Coordinate various pre-listing activities for our home selling clients

Key Skills
Strong written and verbal communication skills
Exceptional organizational and project management abilities
Bookkeeping skills
Great ability to focus
Concerned about doing things the right way
Calm under pressure
Learning based
Service-based attitude
Proven ability to succeed

People Contacts and Interactions
Lead Agent – daily
Agent Team – daily
Administrative Team – daily
Buyers/Sellers/Vendors – as appropriate
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